The Tillster blog covers important topics for the restaurant industry, including Online & Mobile Ordering, Marketing, Technology and Innovation.
Though restaurant kiosks continue to grow in popularity, it is important to weigh all the factors involved - especially customer preferences - to ensure they are utilized appropriately for your business. For the third year in a row, Tillster partnered with research firm SSI to survey 2,000 QSR & Fast Casual customers on how self-service kiosks impact guest behavior. The Tillster Self-Service Kiosk Index uncovers these findings to help restaurants understand how to optimize kiosks for their brand,
Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator. Breakthrough Awards are presented to select restaurant companies that have demonstrated outstanding vision and achievement in operational and guest-facing technologies.
Despite all the evidence in favor of kiosks, many restaurant operators struggle with an important question: Is the investment worth it? We recommend taking a look at the factors below to determine if your restaurant is a good candidate for kiosks. Drawing certain expectations should help you determine your anticipated ROI…
Kiosks increase check size and throughput while saving customers and maximizing efficiency, but it’s important to choose the right partner to ensure program success. Selecting the ideal kiosk provider is actually a key component in determining whether your program thrives or fails. To help with the selection process, take a look at our list of criteria to apply when choosing a kiosk provider…
The global kiosk market is growing at an unprecedented rate, and is showing no signs of slowing. By 2024, it is expected to reach $30.8 billion, with a significant portion of that coming from food & beverage kiosks*. Consumers love them too. In fact, Tillster's Self-Service Kiosk Index found that 60% of QSR & Fast Casual customers would visit a restaurant more if self-service kiosks were offered.**
Tillster is thrilled to announce that we are named a leader across several categories in the 2018 Q1 Grid Decision Hospitality Digital Leaderboard report. Grid Decision is an independent technology vendor market research firm, whose market reports are focused on hospitality technology serving the quick-service, table-service, fast casual and pizza markets.
It’s no surprise that long lines drive customers away – especially those in a hurry. But you might be alarmed to learn that even shorter lines can cause customers to walk out the door of their favorite restaurants. At what line length do restaurants risk repelling potential guests? Can kiosks help save them? And how do consumers feel about kiosks? Tillster’s Self-Service Kiosk Index answers those – and many other – important questions...
For the second year in a row, Tillster partnered with esteemed research firm, SSI, to survey 2,000 restaurant customers on how online and mobile ordering impacts guest behavior. The Tillster Online and Mobile Ordering Index summarizes the proprietary study's key findings as it relates to digital ordering, including...
Next week, top executives in the restaurant industry will gather at the first-ever MURTEC Executive Summit. Tillster is thrilled to announce that our CMO Hope Neiman will be leading one of the Innovation Lab Sessions - Don't Just Check the Box: Really Use Digital to Expand Your Business, on Monday, November 6th.
Next week, over 1,000 restaurant leaders will gather at FSTEC - the event "where food and technology meet." The show focuses on emerging trends in technology for multi-unit restaurants. Tillster is proud to be a repeat sponsor at FSTEC, and we'll be showcasing our online ordering, delivery, and customer engagement solutions at Booth #316.
Let's face it - consumers have always loved a good deal. In fact, nearly 80% of guests say they'd choose a restaurant if it offered a coupon.* But today's consumers aren't necessarily clipping coupons, or rummaging through a coupon drawer before choosing a restaurant.** Demand for convenience coupled with widespread adoption of smartphones has led to a seismic shift away from paper and towards digital coupons...
Last month at Restaurant Leadership Conference, the industry's brightest and most influential leaders gathered to network and gain valuable insights. Not surprisingly, a huge focus of the breakout sessions, and the conference in general was restaurant technology. But which technologies are the strongest drivers of sales, and which are just nice-to-haves?
If you're an executive in the restaurant industry, there's a good chance you've heard of Restaurant Leadership Conference (RLC). As a repeat sponsor at RLC, we'll be showcasing our solutions at Booth #129. In addition to being a sponsor, Tillster is thrilled to announce that our CMO Hope Neiman will be speaking at the conference's Innovation Forum on 4/11 at 12:30PM...
Most restaurants know that offering online and mobile ordering is important to their success. Not only do more than half of restaurant goers order food online*, they tend to spend 20% more when they do**. But not all ordering solutions are equal. If the wrong online ordering system is chosen, it can actually cause more headaches than it’s worth...
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